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Regional Device

Location:San Jose, Sunnyvale, Redwood City, Daly City, El Cerrito, CA
Employment Type:Full Time
Description:Summit Public Schools, a leading charter management organization serving Silicon Valley’s diverse communities, operates seven schools enrolling approximately over 2,000 students. Summit’s mission is to ensure that every student has the opportunity to not only attend, but succeed in, a four-year college or university. Summit’s flagship school, Summit Preparatory Charter High School, opened its doors in 2003 and quickly earned the reputation as one of the best public high schools in the nation, according to national rankings by Newsweek and U.S. News & World Report. Summit's track record of success includes 96 percent of Summit graduates accepted to at least one four-year college or university. Overwhelming community demand led to the opening of Summit’s second school, Everest Public High School, in the fall of 2009, as well as Summit Public Schools’ Rainier and Tahoma in San Jose in the fall of 2011, Shasta and Denali in the fall of 2013, and K2 opening fall of 2014.

Position Summary
We are currently looking to hire a dynamic, team oriented, and student/faculty focused “Device (Desktop Support) Manager” for Summit Public Schools. The successful candidate will manage a team of device specialists, in order to troubleshoot, repair and operate technology systems and related peripherals. The position requires a number of different skill sets, including excellent project management skills, a deep knowledge of current and leading edge technologies, and strong technical skills. This manager reports directly to the Chief Technology Officer and works on location, through various campuses.
As the position offers many challenges, applicants should demonstrate flexibility and innovation in responding to a number of technology puzzles, along with a willingness to roll up their sleeves and hit the ground running. The post will provide a great deal of growth and opportunity for the right candidate.
Duties:Duties and responsibilities
• Manage a team of device specialists (I, II, III), including coordinating team assignments to ensure maximum location exposure
• Professionally coach team members to work efficiently to resolve issues
• Maintain a high standard for resolving tickets in a timely manner
• Work closely with vendors to resolve laptops, chromebooks, printers, servers, and other end device issues
• Work closely with the Network Team, including assisting them during scheduled monthly maintenance
• Manage all end devices such as, laptops, chromebooks, projectors, etc (including repairing, cleaning and replacing devices, as necessary)
• Train new technical specialists members
• Troubleshoot hardware and software issues
• Create and update a repository/knowledge base of technology related issues
• Support, and collaborate with, teachers to resolve all technology issues
• Create master images for cloning
• Works collaboratively with other regional device managers
• Provide courteous and efficient customer service while resolving issues
Qualifications:Education Requirements
• Bachelor’s degree is required
• At least 3 years of technical experience is required, preferably with increasing responsibility

Competencies Required
• Deep knowledge of Microsoft, Linux, and Chrome operating system
• Solid experience with GAFE and administration
• Experience with VM Ware
• Solid understanding of networking concepts, protocols, wireless, and firewalls
• Experience troubleshooting projectors, audio, and other video equipment
• Excellent verbal and written communication skills
• Ability to self-direct and prioritize among competing goals, exhibit flexibility and drive results in a fast paced environment
• Adept at diagnosing problems, translating plans into action and exhibiting excellent judgment when solving issues
• Occasional lifting may be necessary (over 25 lbs)

Experience Preferred
• Experience being a senior technology lead or managing a team
• Previous work within highly detail-oriented and customer-oriented environments

Additional Skills Preferred
• Strong enthusiasm and drive to learn
• Willingness to coach and mentor a team, with a consistent focus on team performance
• Ability to deliver high quality technology services
• Capability to work independently and collaboratively
• Desire to work in education and interact with students
• Process and detailed oriented approach to technology implementation
• Willingness to represent Summit Public Schools in a variety of professional environments

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